Orders are dispatched within 24–48 hours of confirmation. Delivery takes 2–4 working days in Lahore, Karachi, and Islamabad, and 3–5 working days for other cities across Pakistan. You'll receive a tracking number via SMS/WhatsApp as soon as your parcel ships — and remember, shipping is completely FREE.

Yes! Cash on Delivery is available all across Pakistan with FREE shipping. You only pay when the parcel is in your hands — and you can even open and check your article before paying the rider. No advance payment, no risk.

Zero. Delivery is absolutely FREE on every order, nationwide — no minimum order, no hidden charges. The price you see on the website is the final price you pay.

Yes! We proudly offer open-parcel delivery. Check your article in front of the rider — see the fabric, the stitching, the color — and pay only when you're satisfied. That's the Sooti promise, built on 40 years of trust.

Once your order is dispatched, you'll receive a tracking number via SMS and WhatsApp. Use it on the courier's website for live updates. Facing any issue? Message us on WhatsApp and our team will check your parcel status right away.

We offer a 7-day exchange policy from the date of delivery. If the size doesn't fit or you'd prefer a different design, we'll exchange it. The article must be unworn, unwashed, and in its original packaging with tags intact.

We follow an exchange-only policy — cash refunds are not offered. Within 7 days of delivery, you can exchange your article for a different size or another design of equal value. And since we offer open-parcel delivery, you can check everything before paying — so you always know exactly what you're getting.

Simply message us on WhatsApp with your order number and a photo of the article. Our team will guide you through the process and arrange courier pickup. No forms, no long emails — just a quick WhatsApp message.

We recommend checking your parcel in front of the rider at delivery — if anything is wrong, you can refuse it on the spot without paying. If you notice an issue after delivery, send us a photo on WhatsApp within 48 hours and we'll arrange an exchange immediately.

A standard shipping charge of Rs. 200 applies on exchange parcels. This covers the two-way courier cost — pickup of your article and delivery of your replacement. Your original delivery, as always, is free.

Once your article is picked up and passes our quality check, your replacement is dispatched within 24–48 hours. The complete exchange process usually takes 5–7 working days.

Every product page has a detailed size chart with measurements in inches (shoulder, chest, length, sleeves). We recommend measuring a dress you already own that fits you well, and matching it against our chart. Still unsure? Send us your measurements on WhatsApp — our team will personally recommend your best fit.

Our articles are available in Small, Medium, Large, and XL. Exact measurements for each size are listed on every product page, since fits can vary slightly between designs — always check the chart for the specific article you're ordering.

Sooti is built on 40 years of fabric expertise, and we use premium fabrics for every season. Our summer range features breathable cotton and lawn — soft on the skin and perfect for Pakistan's heat — while our winter and transitional collections use premium linen, khaddar, and blended fabrics that keep you warm in style. Every fabric is hand-selected and quality-checked, made to last wash after wash.

Yes — what you see is what you get. Our photos are taken of the actual articles we ship. Minor color variation (5–10%) may occur due to screen brightness and lighting, but the design, embroidery, and quality will be exactly as shown. And with open-parcel delivery, you can verify this yourself before paying.

All our articles are ready-to-wear (stitched) in standard sizes. No tailor visits, no waiting — order today, wear it the day it arrives.

For embroidered and printed articles, we recommend a gentle machine wash or hand wash in cold water, washing dark colors separately for the first 2–3 washes. Dry in shade to keep colors fresh for years.

We accept Cash on Delivery (COD) nationwide with free shipping, plus advance payments via Bank Transfer, JazzCash, and EasyPaisa. Choose whatever is easiest for you at checkout.

Not at all. COD is available on every order across Pakistan — you pay only when the parcel reaches your doorstep, and only after checking your article with open-parcel delivery. Advance payment is completely optional.

Absolutely. For bank transfer or wallet payments, we share our official Sooti account details and confirm your payment on WhatsApp with a receipt before dispatching. Your order is only processed through our verified official accounts — never pay to any other account.

Yes, we'd love to help! Simply pay in advance via Bank Transfer, JazzCash, or EasyPaisa, share your loved one's name, address, and phone number, and we'll deliver the article to their doorstep anywhere in Pakistan — with FREE shipping. Your loved one pays nothing at delivery — the gift arrives fully paid. A perfect surprise for Eid, birthdays, or just because.

Yes. For advance payments, our team confirms receipt on WhatsApp before dispatch. For COD orders, the rider provides a receipt at delivery, and you'll receive an order confirmation SMS as well.