Last Updated: August 26, 2026

At Sooti Wear, we generally follow an exchange-only policy. Cash refunds are only considered when the issue is from our side and a suitable replacement is unavailable.

Refund Eligibility

A refund may only be considered if you receive a damaged, defective, or incorrect item due to an issue from our side and a suitable replacement is unavailable.

Refunds are not available for size issues, change of choice, personal preference, or if the customer no longer wants the item.

Report an Issue Within 24 Hours

Please inspect your dress immediately after receiving it. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery.

Complaints submitted on the second or third day may not be accepted, as the dress may be considered used.

Required Evidence

To submit a refund request, contact us through WhatsApp or email with your order number, clear photographs of the dress, and an unboxing video showing the reported issue.

Condition of Returned Items

The dress must be completely unused, unworn, unwashed, unstained, unaltered, and free from perfume. Its original tags and packaging must remain intact.

Items returned without their original tags or packaging will not be eligible for a refund.

Inspection of Returned Items

Every returned dress will be carefully inspected after we receive it. A refund will not be approved if the dress shows any signs of being worn, washed, used, stained, perfumed, altered, or damaged by the customer.

If a returned dress does not meet our return conditions, it will be rejected and sent back to the customer. Any additional delivery charges will be the customer’s responsibility.

Return Delivery Charges

The customer is responsible for paying the delivery charges for returning a dress for a refund.

However, if we delivered a damaged, defective, or incorrect item, the return delivery charges will be covered by Sooti Wear after the issue has been reviewed and approved by our team.

Non-Refundable Charges

Original delivery charges, exchange charges, and customer-paid return delivery charges are non-refundable unless the issue occurred because of an error from our side.

Sale and Customized Items

Sale, discounted, promotional, and customized items are not eligible for a refund unless the item received is damaged, defective, or incorrect due to an issue from our side.

Refund Approval

Submitting a refund request does not guarantee approval. A refund will only be approved after the returned item has been received and inspected by our team.

Refund Processing Time

Once the returned item has been received, inspected, and approved, the refund will be issued through the payment method agreed upon with the customer.

Refund processing may take approximately 3–7 business days, depending on the selected refund method.

Contact Us

For refund-related assistance, contact us through WhatsApp or email with your order number, clear photographs, and an unboxing video.

Sooti Wear
Website: Sooti.pk
Email: sootiwear@gmail.com