Order Cancellation Policy

Important Notice About Refusing Delivery

We strongly request customers to cancel their orders before dispatch whenever possible. Refusing a confirmed order at the doorstep creates unnecessary delivery and return costs. Customers who repeatedly refuse confirmed orders may no longer be eligible to place future Cash on Delivery orders.

Cash on Delivery Orders

All orders placed on our website are processed using Cash on Delivery (COD). After placing an order, the customer receives a WhatsApp confirmation message containing the complete order details.

Order Confirmation

Customers can confirm or cancel their orders through the WhatsApp confirmation message. If we do not receive a response, our team may call the customer to confirm the order before dispatch.

Cancellation Before Dispatch

Customers may cancel their orders before dispatch by contacting us through WhatsApp or email. Please provide your order number when requesting cancellation.

Processing and Dispatch

Confirmed orders are normally processed and dispatched within 24–48 hours. We recommend requesting cancellation as soon as possible to prevent the parcel from being shipped.

Cancellation After Dispatch

If an order has already been dispatched, cancellation through our team may no longer be possible. Since payment is collected upon delivery, the customer may refuse the parcel when the courier arrives, and it will be returned to us.

Contact Us

To confirm or cancel an order, contact us immediately through WhatsApp or email at sootiwear@gmail.com with your order number.