Last Updated: August 26, 2026

At Sooti Wear, we aim to process and deliver every order safely and on time. This Shipping Policy explains our delivery coverage, shipping charges, Cash on Delivery service, dispatch time, and estimated delivery period.

Delivery Coverage

Sooti Wear delivers orders throughout Pakistan. Delivery is available to major cities, towns, and other areas supported by our courier partners.

Deliveries to remote or less-accessible locations may require additional time, depending on courier availability and local delivery conditions.

Free Delivery Nationwide

We offer free delivery throughout Pakistan on eligible orders placed through our official website.

Free delivery applies to the original delivery of the order. Exchange and return shipping charges are handled separately according to our Return and Exchange Policy and Refund Policy.

Cash on Delivery

Sooti Wear currently offers Cash on Delivery for orders placed throughout Pakistan. Payment must be made to the courier when the parcel is delivered.

Please keep the complete order amount ready and ensure that you or an authorized person is available at the provided address to receive and pay for the parcel.

Order Confirmation

After placing an order, you will receive a WhatsApp confirmation message containing your order details. You can confirm or cancel your order through this message.

If we do not receive confirmation through WhatsApp, our team may contact you by phone before processing or dispatching your order.

Order Processing and Dispatch

Confirmed orders are normally processed and dispatched within 24–48 hours.

Orders placed during weekends, public holidays, major sales, or periods of high demand may require additional processing time.

Estimated Delivery Time

After dispatch, orders are normally delivered within 3–5 business days.

The 24–48-hour dispatch period is separate from the estimated delivery period. Delivery time begins after the parcel has been dispatched to the courier.

Delivery times are estimates and may vary depending on the customer’s location, courier operations, public holidays, weather, road closures, security conditions, or other circumstances beyond our reasonable control.

Shipping and Tracking Updates

Once your order has been dispatched, you may receive shipping or tracking details through WhatsApp, SMS, email, or directly from the courier company.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Correct Delivery Information

Customers are responsible for providing a correct name, active phone number, complete delivery address, city, and any necessary delivery instructions.

Sooti Wear is not responsible for delivery delays, failed delivery attempts, or returned parcels caused by an incorrect address, incomplete information, or an unavailable phone number.

Changes to the Delivery Address

If you need to change your delivery address or phone number, please contact us immediately before the order is dispatched.

Once the order has been dispatched, we may not be able to change the delivery address, phone number, or other shipping information.

Courier Delivery Attempts

The courier may call you before or during delivery. Please keep your phone available and cooperate with the courier to ensure successful delivery.

If the courier cannot contact you or complete the delivery after its available attempts, the parcel may be returned to Sooti Wear.

Refused or Undelivered Parcels

We strongly request customers to cancel their orders before dispatch whenever possible. Refusing a confirmed order at the doorstep creates unnecessary delivery and return costs.

Repeated refusal of confirmed Cash on Delivery orders may affect the customer’s eligibility to place future orders with Sooti Wear.

Delivery Delays

Although we aim to deliver every order within the estimated period, occasional delays may occur due to courier operations, public holidays, high order volume, severe weather, road conditions, security issues, or other events outside our reasonable control.

If your order is delayed beyond the expected delivery period, please contact us with your order number so our team can assist you.

Damaged, Defective or Incorrect Items

Please inspect your dress immediately after receiving it. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery.

You must provide your order number, clear photographs, and an unboxing video showing the issue. Eligible cases will be handled according to our Return and Exchange Policy and Refund Policy.

Exchange and Return Shipping

Free nationwide delivery applies to the original order only. If you receive a damaged, defective, or incorrect item due to an issue from our side, eligible exchange or return shipping charges will be covered by Sooti Wear.

If the customer ordered the wrong size or wishes to change the size or design, a standard exchange delivery charge of Rs. 250 will apply.

Changes to This Shipping Policy

We may update this Shipping Policy when our delivery services, courier arrangements, business practices, or legal requirements change. Any updated version will be published on this page with a revised date.

Contact Us

If you have questions about your delivery or need assistance with a shipment, please contact us with your order number:

Sooti Wear
Website: Sooti.pk
Email: sootiwear@gmail.com