Last Updated: August 26, 2026

At Sooti Wear, accessible through Sooti.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and when it may be shared.

Information We Collect

When you visit our website, place an order, contact us, or subscribe to our marketing communications, we may collect your name, email address, phone number, billing address, delivery address, order details, payment method, and communication history.

We may also automatically collect technical information, including your IP address, browser type, device information, website activity, viewed products, referring pages, and cookie data.

How We Use Your Information

We use your information to process and deliver orders, confirm Cash on Delivery orders, provide customer support, manage cancellations, exchanges and refunds, prevent fraudulent orders, improve our products and website, and send promotional communications where permitted.

Cash on Delivery and Order Confirmation

For Cash on Delivery orders, we may contact you through WhatsApp, phone call, SMS, or email to confirm your order, verify your delivery information, provide order updates, or respond to cancellation requests.

If we do not receive confirmation through WhatsApp, our team may contact you by phone before processing or dispatching your order.

Payment Information

We do not directly store complete debit or credit card information. Online payments, where available, are processed through authorized third-party payment providers according to their own privacy and security policies.

For Cash on Delivery orders, payment is collected by the courier company when the parcel is delivered.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website performance, prevent fraud, and provide more relevant advertising.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Marketing Communications

With your permission, we may send promotional offers, product updates, sale announcements, abandoned-cart reminders, and other marketing communications through email, SMS, WhatsApp, or online advertising.

You may unsubscribe from marketing emails or ask us to stop sending promotional messages at any time. You may still receive essential communications related to your orders, deliveries, exchanges, refunds, or customer-support requests.

How We Share Your Information

We may share necessary information with trusted service providers, including Shopify, courier companies, payment processors, WhatsApp communication services, analytics providers, advertising platforms, and customer-support providers.

These parties receive only the information reasonably required to provide their services. We may also disclose information when required by law or when necessary to protect our customers, business, property, or legal rights.

Courier and Delivery Partners

To process and deliver your order, we may share your name, phone number, delivery address, order amount, and relevant delivery instructions with our courier and logistics partners.

Advertising and Analytics

We may use services such as Meta, Google, TikTok, Shopify Analytics, and similar platforms to understand website activity, measure advertising performance, and display relevant advertisements.

Abandoned Shopping Carts

If you add products to your shopping cart but do not complete your purchase, we may use the contact information you provided to send you a reminder through email, SMS, or WhatsApp. You may ask us to stop these reminders at any time.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, manage returns and exchanges, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Your Privacy Rights and Choices

You may contact us to request access to, correction of, or deletion of your personal information. Certain records may need to be retained for legitimate business, accounting, fraud-prevention, or legal purposes.

Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information directly from children.

Third-Party Links

Our website may contain links to third-party websites. Sooti Wear is not responsible for the content, security, or privacy practices of these websites.

International Data Processing

Some of our service providers may process or store information outside Pakistan. Your information may therefore be handled according to the laws and privacy practices of the country in which the service provider operates.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, website features, or legal requirements change. Any revisions will be published on this page with an updated date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sooti Wear
Website: Sooti.pk
Email: sootiwear@gmail.com